Contact Us
PropFirmHQ is published by ApexEdge Media Ltd. We take editorial transparency seriously — if you have found an error, have a data correction, or want to reach the right team, use the contacts below. Every genuine enquiry receives a response.
Registered Address
123 Financial District, Canary Wharf, London, E14 5AB, United Kingdom
Business Hours
Monday – Friday
09:00 – 18:00 GMT
Related Policies
Editorial & Review Enquiries
James Harrington, Lead Analyst
Factual corrections, review update requests, methodology questions, or concerns about the accuracy of any content published on PropFirmHQ.
Use this address for:
- "Your FTMO review states X — this changed in March 2026"
- "We believe our trust score is incorrectly calculated"
- "I found an error in the fee table on page Y"
Affiliate & Commercial Partnerships
Commercial Team
Prop firms and platforms interested in affiliate partnership discussions. Review our Affiliate Disclosure before reaching out — we do not accept payment for editorial ratings.
Use this address for:
- Affiliate programme enquiries from prop firms
- Sponsored content proposals (reviewed case-by-case)
- Data licensing and syndication requests
Privacy & Data Protection
Privacy Contact (GDPR / UK DPA)
Data subject access requests, erasure requests, consent withdrawal, cookie complaints, and any matter relating to your personal data processed by ApexEdge Media Ltd.
Use this address for:
- GDPR Article 15 — right of access requests
- GDPR Article 17 — right to erasure requests
- Cookie consent complaints
- ICO complaint referrals
Press & Media
Press Office
Media enquiries, interview requests, citation permissions, data usage for journalism, and expert commentary requests on the funded trading industry.
Use this address for:
- Interview requests with our analysts
- Permission to cite PropFirmHQ data in publications
- Expert quotes on prop trading industry trends
Compliance & Legal
Compliance Team
Legal notices, copyright infringement claims, regulatory complaints, terms of service violations, and matters requiring formal legal correspondence.
Use this address for:
- DMCA or copyright takedown notices
- Defamation concerns
- Regulatory authority enquiries
General Enquiries
General Team
Everything else — feedback on the site, suggestions for new reviews, questions about how our tools work, or anything that doesn't fit another category.
Use this address for:
- "Can you review [firm name]?"
- "I have feedback on the comparison tool"
- General questions about prop trading
Response Time Commitments
All times are measured from receipt of a complete, clearly described enquiry during business hours.
| Enquiry Type | Target Response | Resolution Target | Escalation |
|---|---|---|---|
| Factual correction request | 3 business days | 14 business days | editorial@apexedge.com |
| GDPR data subject request | 5 business days | 30 days (statutory) | privacy@apexedge.com |
| Legal / compliance notice | 5 business days | As required by law | compliance@apexedge.com |
| Press & media enquiry | 2 business days | 5 business days | press@apexedge.com |
| Affiliate programme enquiry | 5 business days | 10 business days | affiliate@apexedge.com |
| General feedback | 5 business days | Best efforts | hello@apexedge.com |
How to Write an Effective Enquiry
We review every email we receive. To help us respond accurately and quickly, please include the following in your message:
The specific page URL
Link to the exact review or article you are referencing
The specific claim or data
Quote the exact sentence, figure, or rating you are querying
Your supporting evidence
A link, screenshot, or document that supports your correction
Your contact details
Name and email so we can reply — we do not publish contact details
Unresolved Complaints — Regulatory Escalation
If you have submitted a complaint to PropFirmHQ and are not satisfied with our response, you may escalate to the relevant supervisory authority: